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You may return most items within 30 days of delivery for a full refund or exchange. The return period begins on the date you receive the item.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items must include all original tags, labels, and accessories.
Special or custom orders may have different return periods, which will be communicated at the time of purchase.
To process your return, items must meet the following conditions:
We reserve the right to refuse returns that do not meet these conditions or to charge a restocking fee for items returned in unacceptable condition.
Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect. In such cases, we will provide a prepaid return shipping label.
We recommend using a trackable shipping method for returns to ensure safe delivery. We are not responsible for items lost during return shipping if not sent via trackable methods.
Original shipping charges are non-refundable unless the return is due to our error.
To initiate a return, please follow these steps:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.
The following items cannot be returned:
This return policy complies with applicable consumer protection laws. Your rights under local consumer protection legislation are not affected by this policy.
If you are located in a jurisdiction with mandatory return rights that exceed those described here, those rights will apply. We will honor all legally required return and refund obligations.
This policy does not affect your statutory rights as a consumer, including rights related to defective products or misrepresentation.
You may cancel your order before it ships without penalty. Once an order has been processed and shipped, it cannot be cancelled but may be returned according to our return policy.
To cancel an order, contact us as soon as possible with your order number. If the order has not yet shipped, we will cancel it and issue a full refund within 5 business days.
If your order has already shipped, you may return it upon receipt according to our standard return procedures.
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider:
You will receive an email confirmation when your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us.
Refunds exclude original shipping charges unless the return is due to our error. Restocking fees may apply to certain items as specified at the time of purchase.
For questions about returns, refunds, or to initiate a return, please contact us:
Eleganttrendbran
5155 N Blackstone Ave
Fresno, CA 93710, United States
Phone: +1 559 222 8478
Email: hello@eleganttrendbran.world
Please include your order number in all communications to expedite processing.